Web Producer Communications & Marketing GMHC

Duties & Responsibilities (including but not limited to):

• Coordinates agency content for all GMHC websites; oversees design of pages, visual elements, and integration of social media sharing widgets; and oversees hosting arrangements;

• Manages the process of collecting content from agency-wide content stakeholders and the master schedule for site updates;

• Proofreads, edits and drafts original copy, as needed, with an eye toward effective and readable page layout;

• Collaborates with all departments of agency. Services consumers with widely ranging technical abilities;

• Works closely with IS staff and with Development fundraising and database staff to execute all updates to web pages and related media;

• Tracks metrics for all online activity, web, and social media, and generates weekly reports. Participates in agency Social Media meetings to help adjust strategy and tactics, as needed, to improve performance;

• Helps promote agency social media presence on multiple platforms. Manages the process of collecting user feedback, both external and internal, to revise websites and social media presence;

• Prepares online surveys, as directed, and generates reports on responses;

• Works with Communications team to manage GMHC blog and other web-based social media conventions;

• Supervises interns, volunteers, and web consultants, as needed;

• Sends email blasts via NetCommunity, as needed;

• Collects and distributes news clips to key stakeholders.

Education: Bachelor’s degree in Information Services, Marketing or Graphic Design, or equivalent experience required.

Experience: Demonstrated experience in website management required, including ability to identify problems, launch new sites, and update content utilizing CMS system (Drupal). Fluency with CSS and HTML required. Proficiency in Adobe InDesign, Photoshop, Illustrator, and Fireworks needed. Experience with NetCommunity and/or Blackbaud needed. Must have extensive experience with all social media platforms. Must work on a Mac.

Related Skills/Knowledge:

• Multi-tasking and time management skills are an absolute must.

• Diplomacy and the ability to communicate clearly and professionally are essential for success in this position. Must be able to communicate to staff with wide range of technical abilities

• Flexibility is a must, and frequently required for urgent and unanticipated needs.

• Project management experience is extremely helpful, as is a customer service orientation.

• Graphic design and editing skills are very helpful.

• Experience working in a fast-paced non-profit setting is helpful.

• Prior exposure or experience with fundraising for LGBT or HIV organizations desirable.