(GayWebSource.com – Gay News & Press Network) – Posted by SeasonsofPride.com
Fenway Health – Boston, MA
Under the direction of the Call Center Supervisor, and as a member of a medical team, the Clinical Assistant will be working in a call center environment providing telephonic and clerical support for the Medical Department as well as general support for other clinical activities on an as-needed basis.
Typical duties include, but are not limited to: providing telephone support for general patient inquiries; and providing clerical support and administrative assistance as directed (e.g. handling mail, faxing, scheduling patient appointments and assisting with pre-authorization and other paperwork needs).
Additional duties, on an as-needed basis, could include providing direct patient care using medical assisting procedures as appropriate for a Medical Assistant in an outpatient clinic if the applicant has a medical assistant, CNA, or EMT background. Such care may include: preparing patient summary sheets; documenting vital signs; assisting with various medical tests and procedures; maintaining medical supplies, forms and equipment; stocking and cleaning exam rooms; conducting medication inventory; and autoclaving medical equipment.
Clinical Assistant Call Center Fenway Health
Requirements:
- High school diploma or equivalent
- College degree is a plus
- Successful completion of Nursing Assistant, Medical Assistant or EMT Program or 3-5 years as a Medical Secretary in lieu of formal training will be considered
- Certification when eligible
- 1 year experience working as a Medical Assistant or similar position, required
- Experience working with both pediatric and adult populations is preferred
- Knowledge of medical terminology
- Current CPR Certification preferred
- Excellent computer skills and experience using Electronic Medical Records required
- Excellent written and verbal skills
- Ability to work cooperatively as part of a team
- Evidence of strong customer service and problem solving skills
- Experience working in a call center strongly preferred
- Demonstrated interest in LGBT health and commitment to community health strongly preferred
- Bilingual a plus, but not required
- Ability to work harmoniously with diverse groups of individuals required
- Experience working in an ethnically, culturally, and racially diverse environment preferred.
Since 1971, Fenway Health has been working to make life healthier for the people in our neighborhood, the LGBT community, people living with HIV/AIDS and the broader population.
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