Human Rights Campaign – Washington, DC

The Human Rights Campaign is able to do the work it does because of the support and commitment of its members. Without a strong membership base and a continual flow of new supporters, HRC wouldn’t be the effective civil rights organization that it is today. The largest source of these new members is our canvass program. We literally canvass the streets and neighborhoods of cities around the country to identify people willing to lend their voice and their dollars to the fight for equality.

The Canvass Operations Assistant will contribute to this incredibly important acquisition source of both one-time and monthly donors. The assistant position helps coordinate many of the operational aspects for the canvass program but does not do actual canvassing. The assistant’s projects will contribute to the oversight of income, expenses, and materials administration for the canvass program. This position will report directly to the Senior Manager, Canvass Operations and be a part of the larger, Direct Response & Monthly Giving Team.

Canvass Operations Assistant HRC

Position Responsibilities:

Help coordinate HRC’s year-round canvass program in collaboration with the Fund for the Public Interest (the Fund), the vendor employed to conduct HRC canvassing.

Responsibilities include:

Managing the tracking and reconciliation of income for the program, including but not limited to: data reporting, maintaining Excel databases, extensive use of membership database, and tracking packages to assist the Senior Manager, Canvass Operations in ensuring proper invoicing and reporting of funds raised by the Fund;

Leading the daily processing and quality assurance of income and information received from the Fund for the cities s/he is assigned;

Reporting on and providing assistance with issues related to individual canvass offices, including, but not limited to: training, individual canvasser issues, rates of anonymous gifts collected, error reporting and developing incentive programs;

Sending daily reports to the Fund showing what donations have been processed (“databased”) and what donations still need to be fully processed;

Coordinating with our database staff to ensure all Fund directors have login information when they need it;

Working to recover income from declined donations by retrying the cards and reaching out to members when the reattempts fail;

Serving as backup to the rest of the Direct Response & Monthly Giving team as needed;

Other duties as required.

Position Qualifications:

High School Diploma required; bachelor’s degree preferred.

One year or greater successful administrative or program support experience with demonstrated ability in data tracking and reconciliation.

One year experience in member relations/customer service is a plus.

Excellent communication and interpersonal skills, including a deep commitment to responsive and timely communication.

Proven ability to manage multiple projects simultaneously.

Superior organizational skills and attention to detail while working under pressure.

Proven computer skills including MS Word, Excel, Access, and other database experience; preferred experience in Powerpoint and membership database programs.

Demonstrated ability to work well as part of a team, as well as ability to work independently.

Strong interest in the rapidly changing LGBT equality movement and a working knowledge of LGBT issues.

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Canvass Operations Assistant HRC

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