Constituent Engagement Associate GLSEN

GLSEN – New York, NY

The Constituent Engagement Associate (CEA) plays an important role strengthening GLSEN’s brand as the national leader working to address LGBT issues in K-12 education. The CEA is responsible helping drive our day-to-day constituent engagement for GLSEN’s social media, e-communications and online store. The ideal candidate will have experience engaging others through a variety of social media platforms, managing e-mail databases and handling customer service for e-commerce sites. The CEA will work closely with colleagues within the Communications team, including the Digital Engagement Manager and Marketing Communications Manager to support creating a world where young people learn to value and respect all people, regardless of sexual orientation, gender expression or gender identity.

Constituent Engagement Associate GLSEN

Responsibilities:

• Monitor the day-to-day activity on GLSEN’s social media platforms and establish a process for engaging with our audiences in a timely and consistent manner.
• Work with the Digital Engagement Manger to engage with our social media constituents.
• Manage all aspects of our customer relationship management (CRM) system, including cleaning, segmenting and maximizing the impact and engagement of our lists.
• Participate in the evaluation process for enhancing our CRM system.
• Manage all customer service aspects of the GLSEN online store, including engaging with customers, tracking of inventory, working with vendors, and store promotions.
• Work with the Marketing Communications Manager on the overall e-commerce strategy and execution of store strategies.

Qualifications and Required Skills:

• 2-4 years of constituent engagement experience.
• Track record of producing successful results in improving engagement and customer service experiences.
• Experience with CRM systems.
• Familiarity with, and a passion for, LGBT issues in K-12 education.
• Strong writing and editing skills required.
• Strong verbal communications skills.
• Proficiency using social media. Can display involvement with, or development of, social media campaigns.
• Ability to work under the pressure of tight deadlines.
• Knowledge of HTML, Drupal, content management systems, Adobe Creative Suite, and/or video editing a plus, but not required.
• Spanish skills a plus, but not required.
• BA/BS in related field or related experience.

Resumes and letter of interest should be submitted to: http:glsen.org/apply-to-work-at-glsen

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