Donor Services Coordinator

Under the supervision of the Donor Services Manager, the temp-to-hire role of Donor Services Coordinator is responsible for implementing a wide range of donor relation services including accepting and acknowledging donations, entering data into The Raiser’s Edge, and maintaining the integrity of the donor database. The Donor Services Coordinator is responsible for ensuring the highest level of service to GLAAD donors as well as Development and other departments as needed.

Donor Services Coordinator

Skill Set

• Bachelor’s degree required and/or at least 2 years of experience in a similar role.
• Commitment to GLAAD’s mission and to achieving results.

• Strong organizational skills, ability to work in a timely manner and manage multiple tasks to meet deadlines, acute eye for detail and desire to be a self-starter.
• Ability to work independently with a high level of initiative and collaboratively within a team.
• Demonstrate drive, flexibility and the ability to work productively under multiple deadlines, where unanticipated external and internal events can shift priorities.
• Outstanding written and oral communication skills.
• Experience managing research and data.
• Ability to use great discretion at all times.
• Ability to think strategically and creatively.
• Confident, professional phone manner for dealing with donors.
• Strong MS Word, Outlook, Excel and PowerPoint, as well as effective online research skills and knowledge of media-oriented sites.
• Understanding of and/or interest in history and current issues concerning the full equality of gay, lesbian, bisexual and transgender (LGBT) people.
• Inclusiveness is a vital part of GLAAD’s work. Candidates must have skills necessary to collaborate within a diverse and inclusive environment.

Responsibilities

• Maintain donor database (Raiser’s Edge), updating constituent contact information (creating, updating and merging records; notes; storing information, etc.)
• Run daily recurring gift batch, ensuring all gifts are coded correctly.
• Open and sort all gifts that come in via mail.
• Complete any matching gift requests.
• Preparing a variety of reports including contact information, giving history and prospect research using constituency information database.
• Research contact information for matching gift companies to update in RE.
• Assist DSM as needed with tracking of GLAAD Board Member giving and pledges.
• Generate timely donor acknowledgement letters, monthly pledge renewals letters, year-end tax letters and general decline letters
• Enter all gifts, pledges and event ticket and table buys with proper coding
• Provide administrative and clerical support including but not limited to: drafting, editing and proofreading correspondence and proposals; general word processing and spreadsheet support: heavy data entry, mailings, filing, copying, and faxing.
• Follow up daily on member correspondence via email, phone, and postal mail.
• Complete other tasks as assigned.
• Attend regular staff meetings.

Physical Requirements and Working Conditions

• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the city as necessary, including nationwide travel as necessary;
• Availability to work off-hours shifts or events as required;
• Strength to lift and carry materials weighing up to 40 pounds;

Supervision

The Donor Services Coordinator reports to the Donor Services Manager in Los Angeles.

Notes

• This position is full-time, temp-to-hire.
• GLAAD does not have the ability to provide relocation benefits to candidates;
• Candidates MUST be able to pass both financial and criminal background check;
• The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time;
• The work of GLAAD resembles a campaign-style work environment; there is always a high level of energy, excitement and activity for everyone in the organization; preparing for the next events/activities to accomplish our important media advocacy work, fighting defamation against the LGBT community and changing hearts and minds about the need for LGBT equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.

GLAAD is dedicated to promoting and ensuring fair, accurate and inclusive representation of individuals and events in all media as a means of eliminating homophobia and discrimination based on gender identity and sexual orientation.

GLAAD is an equal opportunity employer.

“GLAAD” is a registered trademark of the Gay & Lesbian Alliance Against Defamation, Inc

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