HRC Communities & Volunteer Relations Manager

Human Rights Campaign – Washington, DC

The Manager is responsible for working within a fast-paced environment with HRC’s volunteer-led steering committees to achieve annual fundraising goals and community engagement work plans. The Manager partners and collaborates with other staff, board and steering committee members to create and sustain inclusive environments that attract and retain a highly talented, diverse set of leaders engaged in working together towards HRC’s vision of equality.

HRC Communities & Volunteer Relations Manager

Primary Position Responsibilities

Volunteer Management

• Guide, inspire and challenge steering committee and board members to accomplish organizational fundraising goals and programmatic work plans while creating and sustaining an inclusive environment that attracts and retains increased numbers of talented leaders, representative the local communities and organizational stakeholders.
• Identify, recruit and develop volunteers to become steering committee fundraising leaders.
• Serve as the primary staff contact for the Co-Chairs and Governors of an assigned portfolio of steering committees, working to develop their members to be successful, results-oriented HRC leaders.
• Serve as the primary staff contact and provide guidance, training and resources for Volunteer Engagement Co-Chairs from all steering committees.
• Partner and collaborate with colleagues to provide programmatic assistance and communication to and from the steering committees in order to achieve goals.
• Conduct analysis and create regular reports as to the state of the steering committees for senior management and board leadership.
• Manage volunteer roster data and reports in HRC’s membership database, and manage budget requests and expense reimbursements for steering committees in portfolio.

Group Facilitation

• Serve as a facilitator of discussions, trainings and deliver highly-engaging presentations/discussions about HRC’s work.
• Facilitate confidential discussions, including feedback sessions to enhance leadership and organizational performance
• Develop content for and deliver trainings on a wide variety of topics related to volunteer recruitment, orientation, succession planning, difficult conversations, fundraising, and other pertinent skills related to succeed as an HRC volunteer.
• Engage board and steering committee members in effectively managing conflict.
• Provide coaching, counsel and training to increase groups’ abilities to engage effectively with a diverse group of volunteers and communities.
• Identify and utilize understanding of organizational dynamics to manage conflicts and consistently facilitate high-levels of achievement.

Leadership

• Provide a contagious, positive enthusiasm for HRC’s mission and programs that results in inspiring volunteers to fundraise for HRC.
• Serve as a representative of the Human Rights Campaign at activities, meetings and events around the country.
• Work and relate successfully to people from diverse backgrounds in order to accomplish key goals and objectives of HRC and create and sustain an inclusive work environment.
• Deliver impeccable customer service and act with a high level of professionalism at all times and situations.
• Embrace uncertainty  and navigate through difficult and ambiguous volunteer situations with a strong self-awareness
• Adapt to changing circumstances and environment without compromising or diminishing larger goals and desired organizational outcomes.

Project Management

• Manage and participate in a set of projects and carry out additional programmatic and administrative duties and responsibilities as assigned.

Required Skills

Position Qualifications

• Bachelor’s degree and two (2) to four (4) years relevant work experience, in particular around volunteer engagement/management.
• Knowledgeable and passionate about LGBT equality, HRC and volunteerism.
• Experienced in public speaking, facilitation and training. (Experience facilitating DiSC® is a plus.).
• Experienced in team building, fundraising, organizational development, conflict management, working with diverse communities and leadership training with high-level volunteers (minimum of 2 years of volunteer management experience)
• Experienced in organizing and planning meetings, small conferences and events including arranging event promotion, logistics and operations
• Excellent communication and customer service skills, including public speaking, interpersonal communication and business writing with an ability to positively deliver HRC’s message to recruit, inspire and steward volunteers and members.
• Well organized, detail oriented, goal driven and demonstrated ability to prioritize and manage multiple projects and priorities with a positive attitude, meeting tight-deadlines in a fast-paced, highly-collaborative environment.
• Strong professional ethic and acumen is required in order to deal with confidential and sensitive volunteer, community, board and organizational matters.
• Willingness and ability to respond often outside the standard workday.
• Ability to effectively use a variety of computer skills to efficiently and accurately complete work: including Word, PowerPoint, Excel, Outlook, Access, Project, ROI, HTML, Drupal, among other applications (intermediate experience required)
• Extensive and regular overnight travel is required, including weekends. Peak time period for travel is January through June.
  

Hours
Normal business hours are 9:00 AM to 5:30 PM, however this position requires, the support of evening and weekend teleconferences, meetings and events. This position is not eligible for the telecommuting program.

Position TypeFull-Time/Regular

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