Office Manager LGBT Center Cleveland

Job Purpose: Supports the LGBT Community Center operations by maintaining office systems and providing administrative support to the Executive Director.

Office Manager LGBT Center Cleveland

Job Duties:

• Maintains office services by organizing office operations and procedures.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains organization efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by monitoring scheduling and assigning employees.
• Maintains administrative work by recruiting, selecting, orienting, and training volunteers.
• Maintains professional and technical knowledge by attending professional development workshops; reviewing professional publications; establishing personal networks.
• Serve as first point of contact for visitors.
• Help maintain organizational calendars.
• Process incoming mail and process financial related matters appropriately.
• Develop and evolve an office systems and procedures manual.
• Manage and maintain donor database through Salsa.
• Fulfill requests for materials, coordinate mailings and maintain inventory of office supplies.
• Partner with staff and consultants to develop, manage and expand the organization’s data management system.
• Provide frontline assistance in maintaining office equipment and troubleshooting technical issues.
• Manage the phone and internet systems as well as answer and direct calls from the main phone line.
• Other duties as assigned to further the organization’s goals and objectives.

QUALIFICATIONS

• Bachelor’s degree preferred. A minimum of 2-3 years’ office management experience; non-profit experience a plus.
• Experience in donor database management.
• Excellent computer skills, including proficiency with and Microsoft Office Suite; Familiarity with Salsa, preferred.
• A positive can-do attitude, meticulous attention to detail, and a commitment to high performance standards required.
• The ability to organize, set priorities among multiple assignments, meet deadlines, and function calmly under pressure.
• Must be flexible, punctual, and highly reliable.

The LGBT Community Center of Greater Cleveland is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or veteran status.

Job Type: Full-time

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