Partners Monthly Giving Coordinator

Human Rights Campaign – Washington, DC

Monthly giving works, there is no question. The success stories are countless and the benefits are huge for both the non-profit and the donor. The Human Rights Campaign has made a significant long-term investment in growing our base of monthly support – and it now represents more than $10,000,000 annually from more than 60,000 monthly transactions – approximately 20% of our overall organizational budget.

The Partners/Monthly Giving Coordinator will play a significant role in managing and maintaining HRC’s monthly giving program, Partners. From helping to ensure the integrity of our monthly giving data to implementing retention and upgrade efforts; from serving as a primary customer service representative to testing new and innovative conversion techniques – the Partners/Monthly Giving Coordinator will serve as an important member of a team of experts who work day-in and day-out to ensure the monthly giving program remains a significant force in our work towards full equality…and remains the envy of most non-profit organizations.

Partners Monthly Giving Coordinator

Position Responsibilities:

Serve as primary Partners’ relations liaison including coordinating day-to-day phone, letter and email inquiries and the corresponding donor record maintenance;

Ensure all Partner pledges are entered into the donor database from telemarketing campaign files, web forms, mail campaigns and canvassing, and assist in the reconciliation of all keying reports with batched records;

Play an active role in annual and ongoing recruitment campaigns for new monthly donors;

Coordinate member cultivation and benefits program related to membership in Partners;

Continually work to maintain Partners data integrity by securing updated contact information;

Maintain various monthly processes such as preparation for the credit card run, pledge reminders, and decline letters and emails;

Work monthly to combat file attrition, collect updated payment information, and re-secure bad debt for Partners;

Batch income as it arrives at the office and ensure that donations post properly in a timely manner;

Review all Partners-related credit card charge-backs that arrive in Finance and handle as necessary; Oversee the Partners section of HRC’s website and work with internal web team to keep information current, and create new donation pages as needed;

Work closely with the member services team as well as the entire membership team to deliver exceptional level of customer service that represents HRC’s brand and values;

Play an active role in the interviewing, hiring, training and supervision of a full-time intern or temporary employee, and the necessary follow-up with Human Resources and the Internship Committee; and

Provide additional program and department support as needed.

Position Qualifications:

Bachelor’s degree required and/or one to three years of successful administrative, database or direct response experience with demonstrated ability for data tracking and reconciliation.

At least one year of customer service experience required.

Monthly giving fundraising experience preferred.

Proven ability to manage multiple projects simultaneously.

Superior organizational skills and attention to detail while working under pressure.

Excellent communication and interpersonal skills; exemplary computer skills including MS Word, Excel, and database experience with the ability to become adept at the use of these and other computer programs and databases.

Successful candidates will also be able to exercise good judgment and discretion when responding to donors – and assessing the best way possible to maintain or improve that relationship.

Strong willingness to be a team player – to roll up your sleeves and get the job done – but also work independently when called for.

Strong interest and knowledge in the rapidly changing LGBT equality movement.

Position Type

Full-Time/Regular

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